AutoTunes

Germany, Austria, France, Italy, Spain, Switzerland, Netherlands, Belgium, Great Britain - Express 1-2 working days

All other countries: Standard 2-5 business days

Delivery times depend on your location and product availability. Orders are usually processed and shipped on the same working day. Delivery times may vary, but estimated delivery dates can be found on the product page and during checkout. In addition, you will receive a tracking number by email to monitor the progress of your shipment.

Yes, we offer international shipping to many countries. During the ordering process you can select your country and you will be shown the shipping costs and estimated delivery times. Please note that some countries may have import restrictions or additional customs fees that are the responsibility of the recipient.

You can easily track your order using the tracking number provided. Once your order has been dispatched, we will send you an email with the tracking details. You can also log in to your account and view the status of your order in the “Order History” section.

refund policy

At AutoTunes we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a flexible return policy to give you peace of mind. Please read our Returns Policy carefully to understand our policies.

1. Return Policy: You can return a product within 14 days from the date of purchase. To be eligible for a return, the product must be in its original condition and packaging. We do not accept returns for used items or attempted installation products. Your item must have all original accessories, manuals and warranty information. Custom-made or specially ordered items may not be returnable unless they are defective or damaged upon arrival.

2. Returns Process: To initiate a return, please follow these steps: Contact our customer service team to request a return authorization. You must provide your order number and a detailed reason for the return. After receiving approval, package the item securely along with all original components and documentation. We recommend using a tracking service to ensure the item reaches us safely.

3. Inspection and Refund: If you decide to return the device, our team will inspect it to ensure it meets our return policy. (We will inspect the item and return it to you if it is not defective.) If the return is approved, we will issue the refund to the original payment method within 10 business days. The refund covers the cost of the product, excluding any shipping costs.

4. Exchange: If you have received a defective or damaged product, please contact our customer service to arrange an exchange. We will replace the item at no additional cost to you.

5. Warranty Claims: If your product is covered by a manufacturer's warranty, please refer to the warranty information included with your product. If necessary, we will support you with your warranty claim.

6. Exceptions: We cannot accept returns on items that have been installed or show signs of wear. Products with physical damage caused by misuse or neglect are not eligible for return. Software or downloadable products are non-returnable.

7. Contact Information: If you have any questions or need assistance with the return process, please contact our customer service team. Our goal is to ensure that you have a positive shopping experience at AutTunes.

We value your business and will do our best to resolve any issues you may have. Thank you for choosing us as your car stereo provider.

Our customer support team is here for you. You can reach us through our “Contact Us” page on the Website, where you can submit your inquiry or question.

To place an order, simply browse our product catalog and click on the item you would like to purchase. Then select the options you want (size, color, quantity, etc.) and click the “Add to Cart” button. When you're finished shopping, go to your shopping cart, review your order and proceed to secure checkout.

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay and other popular online payment options. We also accept installment payments with Klarna. We take your privacy and security seriously. We use industry-standard encryption and security protocols to protect your personal information. Your data will never be passed on to third parties without your express consent. Further details can be found in our privacy policy.